By Lyle W. Pratt. Thursday November 21, 2013
We’ve just released WebHook support through our API. To most of you, this will make any Zapier connections you’re using much faster since data will now sync in real time.
If you’re a developer or run a product that would like to integrate with us, this will make your life easier too!
Simply POST and “event” and “target_url” parameter to the following URL and we will notify the corresponding Target any time a new event occurs:
Event choices so far are: call.created, sms.created, contact.created, contact.updated, contact.deleted.
If you would like more information on how you can benefit from our new WebHook support, just reach out to us and we will help you!
By Lyle W. Pratt. Sunday August 4, 2013
We’ve just launched an awesome new feature!
As you probably know, all Better Voicemail numbers are SMS enabled (they can send and receive text messages). But now, inbound text messages are also automatically scanned for email addresses. So, if someone texts you something like: "My email address is firstname.lastname@example.org", we will automatically pull out that email address and associate it with the person in your account.
Why is this REALLY cool? Glad you asked!
All of your calls to your Better Voicemail numbers can automatically send callers text messages, and all of your calls and text messages are accessible through our API (or through Zapier.com). So, you can now do something like this:
- Someone calls your Better Voicemail number, but you miss the call
- Your Better Voicemail template is configured to automatically send the person a text message saying something like: "So sorry I missed your call! I’m tied up at the moment, but in the mean time, what’s your email address so I can send you some additional info?"
- The person responds: "no problem! My email is email@example.com"
- We pull that email address out and associate it with the contact
- You have a Zapier trigger automatically initiate a drip email campaign to that caller
Yes, you read that correctly. You can initiate a drip email campaign to someone just from a missed phone call!
This is an extremely powerful new feature and we can’t wait to see how you put it into action. Also, we’re sure our friends at BombBomb.com or HappyGrasshopper.com would love to help you set up an awesome email campaign if you don’t already have one set up.
If you have questions, don’t hesitate to reach out to us! We’re happy to help you.
By Lyle W. Pratt. Wednesday June 5, 2013
We’ve begun adding a lot of tutorial videos on how to effectively use our product and our call template wizard. So far we’ve covered each call “action” available in our wizard and also have a general account walkthrough video.
We’ll be adding a lot of other helpful videos in the future, so keep an eye out for them. If you have any suggestions for videos that would help you, be sure to let us know!
Here’s a link to the new page:
By Lyle W. Pratt. Thursday May 30, 2013
We just released new annual pricing options! Going with annual billing will save you 20%! Its really a no brainer thing to do and we highly recommend it.
We’ve also released a new plan specifically designed to help REALTORs manage their inbound phone and SMS leads. This plan revolutionizes how you handle inbound phone leads from Realtor.com, Trulia, Zillow, or any other source, and we’ve built in integration with the popular FollowUpBoss CRM.
5 Local Numbers used to track leads
Pre-configured for your Website, Realtor.com, Trulia, Zillow, and your yard signs
Follow Up Boss (and other CRMs) Integration
Forward calls to an unlimited number of team members
Completely Customizable System
White Glove Service!
By Lyle W. Pratt. Monday March 25, 2013
All of the local numbers in your account can now send and receive text messages! We’ll now automatically forward text messages sent to any of your Better Voicemail numbers to the primary cell phone number configured in your account. If you’d like, each number can be individually configured to forward text messages to any cell phone number you want.
You can easily send outgoing SMS messages from our account dashboard now as well! Support to send text messages from your Better Voicemail numbers via our App is coming soon! Look for it in the next couple of weeks.
Let us know if you have any questions about sending and receiving SMS messages with Better Voicemail.
By Lyle W. Pratt. Monday March 18, 2013
Quick update! You can now sort and filter calls based on time and date ranges. Once you apply any filters you can also now export all of the matching calls to a CSV file.
This lets you easily do basic analytics on your incoming calls. As a side note, you can now also easily see all calls answered by a specific number by searching “answered:15121234567”. This report can also be exported to CSV.
Let us know if you have any questions about these great new features!
By Lyle W. Pratt. Sunday February 10, 2013
Last week, we rolled out Zapier integration. Zapier is an incredible service that makes it easy to connect other services together. For example: Want to create a new Better Voicemail contact every time you add a Google Contact? Zapier makes it easy!
With Zapier supported added, you can now integrate Better Voicemail with over 180 other services (and that number is growing every day).
- Auto export each new Google Contact into your Better Voicemail account. Why? Friendly names are matched to CallerID numbers thus making Better Voicemail notifications easier to identify.
- When a call is routed to Better Voicemail, either because you missed the call on your cell phone, or because you’re routing all of your inbound calls to a Better Voicemail number, this Zap sends the contact information over to Highrise. Highrise will create a contact if one does not exist using the information Better Voicemail has on the caller.
- if you are using Better Voicemail on your cell phone, this Zap sends each of your missed calls over to Evernote as new notes. Notes will be created with the CallerID name and Phone number and will have the transcription and MP3 of the voicemail attached.
Let us know if your integrated in connecting your Better Voicemail account with your CRM, Accounting System, or anything else! Zapier can probably help!
Better Voicemail + Zapier Information Page: https://zapier.com/zapbook/better-voicemail/
By Lyle W. Pratt. Tuesday January 1, 2013
Happy New Year! We’ve released a ton of new features and enhancements. Many of them are under the hood, but some are front and center. One of the coolest new features is the ability to make outbound calls right from your Better Voicemail dashboard.
When you log into your account dashboard, you’ll now see a little tool at the bottom of the left side menu that lets you make calls from your Better Voicemail number. You can also receive calls in your dashboard by configuring your templates to forward calls to “client:your_username”.
This is just one set of many enhancements we’ll be pushing out in the coming weeks!
By Lyle W. Pratt. Thursday November 29, 2012
Do you use VOIP phones in your home or office? If you do, you can now transfer calls directly to a SIP device without it needing a phone number associated with it!
This feature opens up a ton of ways Better Voicemail can be integrated with existing business telephone systems. Want a better call routing system for your business, but don’t want to invest a ton of money in new hardware. Better Voicemail can easily make that happen!
If you’re interested in outbound SIP support, just let us know! We’re happy to help you get it set up.
This the Better Voicemail public blog. Its our place to share and connect with you!